Are you making the most out of your scientific email marketing campaigns?

Despite being one of the oldest forms of digital marketing, email and e-newsletter campaigns have evolved over time to become an integral part of modern marketing tactics, providing real value to both prospects and existing customers. However, measuring the results of an email campaign isn't always as easy as running it.

Nearly 40% of Marketers struggle to measure the effectiveness of a campaign

That's a startling statistic, especially considering that B2B interactive marketing spend in 2016 is forecast to reach $77billion!

We have laid out below some key considerations and how taking a scientific approach to the setup, execution and analysis of data is the best way to ensure success with email campaigns.

Target and Segment

When first starting out, it is tempting to send a newsletter or offer to anyone and everyone that asks for more information, but you must think about the objective of the e-mail and whether the person receiving that email will truly benefit from the information – Do you want them to download a whitepaper, register for a webinar or is it simply an educational piece that strengthens your relationship with the reader?

Unless you are sending targeted content to people who have an interest in that topic area, then you have lost before you even start.

Therefore, it is often better to segment your audience and tailor the content accordingly. For example, we currently run over 60 targeted subject specific newsletters across Science and Industry as well as a range of Medical Conditions, each tailored to a specific audience based on the topic they have shown interest in. Don’t send irrelevant information just for the sake of a large mailing list, because it won’t benefit anyone long (or even short!) term.

Daily business e-mail traffic is expected to reach over 143 Billion by 2016

That’s right, daily! Your analytical scientist is naturally geared to tune out the noise, so it’s important to convey the value you can offer them as soon as you capture their attention.

That starts from the Subject Line, if you have targeted your audience correctly you should hopefully know how to appeal to them, below are some examples of ways we have successfully used related keywords, applications or techniques to convey the value of the e-mail instantaneously to several very specialised, educated, technical audiences.

Focus on the content

In 2015, the Average Attention Span was…

A meagre 8.25 seconds (and well done for getting this far by the way!) Combine this with the fact that only 4% of pages are read for 10 minutes or more, it is imperative that you select the right content for your audience.

If the content is good, then the clicks, downloads and conversions will naturally follow. What counts as ‘good content’ can vary from industry to industry and requires you to know your audience and their requirements.

For a Scientific audience, we have found that consumers will always be interested in content that truly educates or helps solve a specific problem. Here are our most popular forms of valuable content:

  1. Thought Leader Interviews – When your customers are highly respected in their field, these key opinion leader interviews double up as a subtle shining testimonial for your products and equipment.
  2. General Interest Content – You readers want to learn! Educate and tell them something they didn’t know, build that relationship and in turn it will be reciprocated!
  3. Enhanced Product Profiles – Gone are the days where you can mass mail a product promotion, provide additional reader value with videos, image galleries, customer quotes and related applications.
  4. Application Specific Information – Paint a picture for your users and demonstrate how you can provide solutions for specific applications.

Remember, education is key. Thin, heavily promotional content will rarely get people excited no matter what industry you work in.

Make it Legal!

Of course you wouldn’t intentionally send out an illegal email, however as there can be variation from country to country (particularly in Europe!) it can take time to fully understand the legislative dos and don’ts.

It is worth putting in the due diligence to ensure that all the great content you are sending out to a willing audience continues to be received! Some basics include providing clear unsubscribe options, honouring unsubscribes, and using subject lines that accurately reflect the newsletter content. A good starting point, provided by the FTC, can be found here.

Design for success

72% of US online adults send or receive personal emails via smartphone at least weekly (Forrester)

Make sure the e-mail is mobile responsive and optimised across devices. As with your website, user experience is also key and a great deal of this can be attributed to the design which should be clean, concise and intuitive. Also, ensure that the content you most want to highlight is front and centre and any next steps are highlighted with obvious call-to-actions (CTAs).

Don’t Overdo it

Remember the 143bn daily emails? Make sure your email has genuine value to the reader and that every edition is as good as the first. Even one sub-par edition can put people off opening your newsletter again.

At AZoNetwork, all newsletter topics are scheduled to run based on how much quality, relevant content is available. If there is not enough great content, then it won’t go out.

Know your metrics

Open rate. Click rate. Downloads. MQLs. Unsubscribes. Click-to-Open Rate. There are hundreds of ways you can measure the success of your email campaign, all with their own benefits and drawbacks.

Repeat and refine

Continuous analysis is key to ensuring that your campaigns are as optimized as possible. Companies are often looking for a ‘silver bullet’ when it comes to send out variables, such as send-out times, subject lines and the like. Although there is extensive research in these areas, some of which may be applicable to your business, the truth is it is up to you to measure what is working for contacting your audience, and optimise accordingly. Some variables that can affect the success include:

  • Send out time – What day of the week are your users most active? And at what time of the day? Should you stagger send out across different time zones?
  • Number of CTAs and landing pages - How important is people clicking through and where do you want to direct them?
  • Volume of content per edition - Do you want to give an extensive monthly run down of 12 pieces, or do you want people’s attention focussed on one or two pieces of content?
  • Type of content included – will it be press releases, equipment listings, long form article content or infographics?
  • Design – Do people respond better to different email layouts?

Ultimately, an easy-to-use analytics tool and regular A/B testing is the best way to get the most from your campaign.

Despite all the considerations that need to go into email marketing campaigns, they remain a relatively easy, inexpensive marketing action, which when done correctly can provide significant ROI – Contact us for a consultation and we will advise you on the best available solutions.

Sources

http://www.prnewswire.com/news-releases/survey-shows-many-marketers-are-behind-in-use-of-data-targeting-and-measurement-143303436.html

http://www.pewinternet.org/2011/08/09/search-and-email-still-top-the-list-of-most-popular-online-activities/

http://www.statisticbrain.com/attention-span-statistics/

Posted by G.P. Thomas

Gary graduated from the University of Manchester with a first-class honours degree in Geochemistry and a Masters in Earth Sciences. After working in the Australian mining industry, Gary decided to hang up his geology boots and turn his hand to writing. When he isn't developing topical and informative content, Gary can usually be found playing his beloved guitar, or watching Aston Villa FC snatch defeat from the jaws of victory.

Related Posts:

Send us an Email

If you’d like to know more, request information on pricing or provide us with feedback, we’d like to hear from you.

×

Receive Scientific Content Marketing Updates

Subscribe to the Marketing Science blog and never miss an update! (We will only ever use your email for Marketing Science updates)

The Terms agreement box above must be checked before this can be submitted.

Your privacy (see our Privacy Policy for full details)

  • AZoNetwork will process the personal data you provide together with any other information we receive from or about you for administration, market research, profiling, and relationship building based on our legitimate interests (or those of our suppliers) to do so to educate and encourage innovation in science. We may retain it for 5 years after your last interaction on secure servers in the United States of America using a trusted service provider.
  • With your consent, we and/or our suppliers will send you information you request by email or tailored on-screen messages.
  • We will not sell your personal data but may share it with relevant suppliers (some of which are in other regions of the world) to enable us and them to provide quotations, content updates and related products and services if you have requested these and to verify any industry sector statistics we provide to them. You can view our Supplier Directory by clicking here.
  • You have the right to access your personal data and, in some cases, to require us to restrict, erase or rectify it or to object to our processing it and the right of data portability. Concerns or complaints can be made to info@azonetwork.com or the UK Information Commissioner’s Office.